Dear Valued Customer,
Thank you for choosing ZamZam Trading BD.

Your satisfaction is our highest priority. Please read the following policy to understand how refunds, returns, and replacements are handled.

If you receive a damaged or faulty product, we sincerely apologize. In such cases, you are eligible for a refund, return, or replacement under the following conditions:

·         Notification Period: Inform us within 3 days of receiving the product.

·         Proof of Damage/Fault: Clear photos or videos must be provided.

·         Return Requirement: The product must be returned with its original packaging and all included items.

Your order will qualify for refund/return in the following situations:

·         The product is significantly different from the description or what you ordered.

·         The product is damaged during delivery.

·         The product has a manufacturing defect or quality issue.

Once your request is approved, you may choose a refund or replacement.

Refunds will not be applicable in the following cases:

·         Product is not in its original condition or is missing parts/items.

·         Damage caused due to misuse, mishandling, or improper storage.

·         Requests submitted after the 3-day notification period.

·         Products that have been used or opened, especially food items.

To request a refund:

1.       Contact our support team:
Phone: +880 01733006999

2.       Email: info@zamzamtradingbd.com

3.       Provide your order number, problem description, and photo/video evidence.

4.       After verification, your refund will be processed within 7–10 business days.

Refunds are issued through the same payment method used for the order unless otherwise specified.

If you prefer a replacement instead of a refund, we will resend the product after verifying the issue.
Replacement requests follow the same conditions as refund requests.

If you have any questions regarding our Refund, Return & Replacement Policy, please reach out:

📧 Email: info@zamzamtradingbd.com