Welcome
to ZamZam Trading BD. By accessing or using our website, placing an order, or
interacting with our services, you agree to the following Terms &
Conditions. Please read them carefully.
1.
General Information
ZamZam Trading BD is an online store offering imported dates,
nuts, chocolates, milk powder, and other premium products.
By using our website, you confirm that you are at least 18 years old or
accessing the site under the supervision of a legal guardian.
2.
Use of the Website
·
You agree not to misuse the website or engage in any activity that
may harm the platform or other users.
·
All information you provide must be accurate and complete.
·
We reserve the right to refuse service, cancel orders, or block
accounts if suspicious or fraudulent activity is detected.
3.
Product Information
We strive to provide accurate
product descriptions, images, and pricing. However:
·
Product color, appearance, or packaging may vary slightly due to
imports or batch changes.
·
We reserve the right to update product details at any time without
prior notice.
4.
Pricing & Payments
·
All prices are listed in Bangladeshi Taka (BDT).
·
We may update or modify prices without prior notice.
·
For certain orders, advance
payment may be required to confirm your order.
·
Cash on Delivery (COD) may not apply to customers with a history
of order cancellations.
5.
Order Confirmation & Cancellation
·
Once an order is placed, you will receive a confirmation message.
·
ZamZam Trading BD reserves the right to cancel any order if:
o The
product is out of stock
o Payment
is incomplete
o Delivery
location is not serviceable
o Fraudulent
activity is suspected
·
You may cancel your order before it is shipped. Once shipped,
cancellation will be treated as a return under our Return Policy.
6.
Delivery Policy
·
Delivery times may vary depending on location, courier service,
and product availability.
·
Delays may occur due to uncontrollable factors (weather, transport
strikes, customs delays, etc.).
·
Once the order is dispatched, the customer is responsible for
receiving the parcel from the courier.
7.
Returns, Refunds & Replacements
Our Refund,
Return & Replacement Policy applies to all orders.
Customers must notify us within 3 days
of receiving a product in case of any issues.
Please refer to our detailed policy page for terms and conditions.
8.
Customer Responsibilities
By placing an order, you agree to:
·
Provide correct delivery information.
·
Receive calls/messages from courier services for delivery confirmation.
·
Ensure someone is available to receive the parcel.
·
Handle products properly after delivery, especially food items.
9.
Intellectual Property Rights
All content on this
website—including images, text, logo, branding, graphics—is the property of ZamZam Trading BD.
Any unauthorized use, reproduction, or copying is strictly prohibited.
10. Privacy Policy
Your personal information is kept
secure and used only for order processing, delivery, and communication.
We do not sell or share customer data with third parties except for courier and
payment partners.
11.
Limitation of Liability
ZamZam Trading BD will not be held
liable for:
·
Delays caused by courier services
·
Product misuse, improper storage, or damage after delivery
·
Losses from incorrect information provided by the customer
12.
Changes to Terms & Conditions
We may update, modify, or replace
these Terms & Conditions at any time.
Continued use of our website means you accept the updated terms.