Last Updated: 15 December 2025
At ZamZam Trading Bd, we are dedicated to protecting your
privacy with the highest standards of integrity and security. This Privacy
Policy outlines how we collect, use, and safeguard your personal information
when you access or make transactions through www.zamzamtradingbd.com
By using our Website, you acknowledge and agree to the terms
outlined herein. If you do not agree, please refrain from using our services.
Applicability and Objective
This Privacy Policy applies to all users of our Website, including
customers, visitors, and registered account holders. We collect and process
personal information to fulfill orders, communicate updates and offers, enhance
user experience, and ensure compliance with the Consumer Rights Protection Act,
2009, and the Digital Security Act, 2018 of Bangladesh.
Information We collect and process
A. Information You Provide Directly When you engage with
ZamZam Trading Bd, we may obtain certain
information that you voluntarily provide, including your full name, contact number,
email address, and shipping or billing details. We may also collect
account-related data such as your username, password, and personal preferences.
Payment-related information, including Mobile Financial
Service (MFS) details or debit/credit card data, is processed securely through
authorized third-party payment gateways.
Additionally, any inquiries, feedback, or communications
submitted via our contact forms or customer support channels may be retained.
B. Information Collected Automatically
While accessing our Website, certain data may be gathered
automatically, such as your IP address, browser type, and operating system. We
may also collect usage-related insights, including pages visited, duration of
visits, and referring links. Cookies and similar tracking technologies may be
utilized to enhance personalization and remember user preferences.
C. Information Obtained from Third Parties
We may receive limited data from trusted external sources, including payment service providers for transaction verification, delivery partners for shipment tracking and confirmation, and marketing or analytics platforms to optimize our services and promotional activities.
Purpose of Information Usage
We utilize your information to efficiently manage our services and deliver a seamless experience. This includes confirming, processing, and delivering your orders, as well as providing timely customer support to address inquiries and resolve concerns. Your information may also be used to share promotional content, newsletters, and important updates, with the option to opt out at any time.
Additionally, we use such data to enhance the usability, performance, and security of our Website, ensuring a more optimized user experience. Your information may also be processed to comply with applicable legal requirements, respond to lawful requests, and safeguard against fraudulent or unauthorized activities.
We maintain a strict policy of not selling, renting, or disclosing
your personal information to any unauthorized third parties.
Sharing and Disclosure
We may disclose your information only to carefully selected
and trusted partners as necessary to facilitate our services, including
delivery partners for order fulfillment and tracking, payment processors for
secure transaction handling, and IT or support service providers for website
hosting, maintenance, and analytics. Your information may also be shared with
law enforcement or relevant authorities when required under applicable
Bangladeshi laws or pursuant to a valid court order. All such parties are bound
by strict contractual obligations to ensure the confidentiality of your data
and to use it solely for the intended and authorized purposes.
Data Preservation
We retain your personal information only for the duration
necessary to fulfill the purposes set out in this Privacy Policy or to comply
with applicable legal obligations under Bangladeshi law. Once such requirements
are satisfied, your data is securely erased or irreversibly anonymized in
accordance with industry standards. Should you wish to close your account or
request the removal of your personal information, you may contact our support
team as outlined in Section 10.
Cookies and Tracking Mechanisms
Cookies are small data files stored on your device that help optimize and personalize your browsing experience. We utilize cookies and similar tracking technologies to remember user login credentials, analyze website traffic and performance, and tailor content, features, and promotional offers to your preferences. You have the option to manage or disable cookies through your browser settings; however, doing so may affect the functionality and overall performance of certain features on our Website.
Data Protection Framework
We adopt robust technical and organizational safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure. These measures include the use of SSL (Secure Socket Layer) encryption, secure and trusted payment gateways such as SSLCommerz, bKash, Nagad, and Rocket, as well as regular system monitoring and restricted access to sensitive data. While we strive to maintain the highest standards of security, it is important to note that no method of electronic transmission or storage can be guaranteed to be completely secure, and absolute protection cannot be assured.
Your Rights
In accordance with applicable Bangladeshi laws, you are
entitled to certain rights regarding your personal information. These include
the right to request access to the data we hold about you, seek corrections to
any inaccurate or outdated information, and request the deletion of your data,
subject to applicable legal or transactional obligations. You also have the
right to opt out of receiving promotional communications at any time. To
exercise any of these rights, you may contact our designated Data Protection
Officer as outlined in Section 10.
Underage User Privacy
Our Website is not designed for or directed toward
individuals under the age of 18. We do not knowingly collect or process
personal information from minors. In the event that we become aware that such
information has been provided by a child, we will take immediate steps to
remove and securely delete the data from our records.
Contact Information
If you have any questions, complaints, or requests regarding
this Privacy Policy, please contact:
📧 Email:
zamzamtradingbd.com
📞 Phone: +880 1733006999
🏢 Address: , Dhaka,
Bangladesh
Policy Amendments and Updates
ZamZam Trading Bd retains the right to revise or update this
Privacy Policy at its discretion at any time. Any modifications will take
effect immediately upon being published on our Website. We recommend that users
review this policy periodically to remain informed of any updates or changes.